Patient feedback is a cornerstone of continuous improvement and quality assurance in general practice. It serves as an essential tool for understanding patient experiences, identifying areas for improvement, and enhancing overall service delivery. For practices, integrating patient feedback into everyday operations improves patient satisfaction and plays a key role in supporting practices with their accreditation requirements under the RACGP Standards for General Practices 5th edition. This article explores the benefits of patient feedback and outlines the specific criteria for patient feedback under the RACGP Standards.
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In the recent Coffee with Gary webinar, several significant industry updates were shared by AGPAL Director and Co-Surveyor Gary Smith AM, impacting various aspects of healthcare practices and policy. Here’s a comprehensive overview of the key points discussed. Free Palliative Care Education and Training The Department of Health and Aged Care has compiled a…
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A doctor’s bag is an essential item for all general practitioners (GPs) to support home visits and medical emergencies that occur in the direct vicinity of the practice. As per the Royal Australian College of General Practitioners (RACGP) Standards 5th edition, all practitioners in a practice require ready access to a well-stocked doctor’s bag. This…
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Committing to practice-wide quality improvement using patient feedback can earn GPs up to 42% (21 hours) of their annual CPD requirements. The RACGP recognises that patient experience feedback is highly valuable as it can identify opportunities for quality improvements at the service level while also highlighting key trends to support practice-wide change. The Medical Board…
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We are thrilled to feature an exclusive Q&A with Sabrina Allam, the recipient of the prestigious AAPM 2023 Practice Manager of the Year award, announced in October 2023. This accolade recognises Sabrina’s exceptional contributions to practice management across multiple medical centres. Join us as we gain insights into her inspiring journey and the keys to…
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Bennet and Lynne from the AGPAL Team attended the RACGP Practice Owners Conference in Cairns, engaging with healthcare professionals on accreditation. Key topics included digital transformation, financial management, and networking opportunities, fostering in-depth discussions and showcasing the advantages of AGPAL’s services to practice owners.
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Amanda and Melanie from the workforce team recently attended the General Practice Conference & Exhibition (GPCE) in Sydney, an event that brought together leading healthcare professionals to discuss the latest in healthcare standards and accreditation. Insightful exchanges, enlightening discussions, and numerous opportunities to answer questions about becoming a GP Surveyor with AGPAL filled the conference.
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In our latest Coffee with Gary webinar, AGPAL Director and Co-Surveyor Gary Smith delved into several critical industry updates that are set to significantly impact general practice. With over three decades of experience, Gary’s insights are invaluable for healthcare professionals staying abreast of the latest trends and policies.
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The RACGP has updated its definition of a general practice for the purpose of accreditation against the RACGP Standards for general practices (5th edition) (the Standards).
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The term accreditation can often be misunderstood. So, what is general practice accreditation, and what does it mean for patients.
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